Experience tells me that a black screen is not a good thing.
Numbly, I spent two and a half hours staring at the gray screen, then the blue screen, then the gray screen, then the black screen--and then I put my head in my hands and I totally flipped out.
After dying inside, and sleeping restlessly, I stumbled out of bed, drove unbathed, decaffeinated, and scantily clad, to the mall (45 min away). I was a total agitated ass to the good genius at the Apple Store. My apologies, sir. (Also has anyone ever told you that you look exactly like Chris O'Donnell?)
I can't say enough good things about the Apple Store. It's so damn busy, with customers poking and prodding and playing with things. Pressing buttons they probably shouldn't and setting off alarms. In the herding area where those of us with ailing computers waited, there was a sort of optimism I've never encountered with PC at Best Buy or...where ever else I've purchased computers.
Apple was going to fix this.
I waited and texted friends for moral support and I did not tell G (away this week on business).
Today I'd like to thank Anton at the Westfarms Mall Apple Store for:
- A) squeezing me in without an appointment within twenty minutes, even after I was a douche to the Chris O'Donnell man. (I apologized.)
- B) not shitting a brick when I admitted I hadn't backed up my files recently.
- C) not lecturing me about not backing up my files recently.
- D) letting me swear in public while sitting next to that nice family --and also for not noticing that my shirt was in truth a pajama shirt.
- E) getting my WIP and my work files off the computer and onto a flash drive (that you found for me and charged right there in about two shakes of a lamb's tail) moments before my Mac crashed for good as we both looked on. Thank you. Thank you.
- F) installing the new harddrive within two hours. TWO HOURS. Not the three weeks that other store took when this happened to me last time.
- and G) being nice to me when I was having a really bad day.
Thank you, Westfarms Apple Store. I love my Mac.
~LB
17 comments:
*running LBea's back*
You've had a rough couple of days, haven't you?? Poor baby!
I only ever hear good things about Mac's and the Apple Geniuses (who all look to be about 12YO to me).
I'm glad that Anton was able to fix your issue. And that he was equally smart enough not to agitate the crazy, caffeine deprived lady by asking if that was her sleep shirt.
Kati--I should also mention that Anton was calm and called me by name and was just...I could adopt him.Yes. Slightly over 12. Maybe 14.
Superior customer. They win.
Awww! A good ending to an otherwise horrifying experience.
Mac rulz!! Can't wait to tell Shmoo this story. He is the champion of Mac to the uninformed everywhere.
So, so, so glad you got everything worked out.
This is the kind of story that strikes fear in an author's heart. SO glad your project got saved. And your Mac. Whew.
Sweet Vernal Zephyr--I love a happy ending, particularly when it involves saving my manuscript.
Rosie--Me too. And tell Shmoo I'm sold.
Jill--Yup. My dark night of the soul. Because deadlines are deadlines and that's the way it goes. Thanks sweetie.
omg that would scare the shit outta me! I'm so happy you were able to get the files off of your computer! And YAY to the Apple guys!
{{big hug}}
*sends hugs to Lisbea* I"m a die hard apple user (24 years) This is one of the reasons why, though I've never had one die. My 24 year old desktop still works. Can't bring myself to throw it away. Wrote my first book on it. So it takes up TONS of space in the closet it can't justify but gets anyway.
Hope the day has improved!
Sarah McCarty (who inadvertently showered with a spider this am and had been in hiding ever since. EEEEEK!)
Please excuse me while I squee all over my blog.
Sarah McCarty!!!!!!!!!!!!!!!!!!!!!!!!!!!
No spiders. And I was so soggy and grateful in the apple store, I forgot to ask WHY my computer died. I just ran home and plugged it in.
:)
Ack! LB! Ack!! I am glad your book (well, ok, and the other files) were rescued in the nick of time!!
Oh, and the veri word apparently has something to add:
ration
I know. Some people want to be beautiful or rich or lucky or intelligent---
I dream of being organized.
((((Lisabea))))
This calls for cookies!
I would've died! So glad they helped you. DH recently had a similar story of genius bar heroics. Those Mac stores are amazing!
Azteclady-Or it calls for a drink. **clink**
CJ~I'm sold. I was striving to be calm and collected, but who was I kidding? I was glassy-eyed and crazy. I nearly climbed over the counter and kissed that man.
Oh you poor baby! I feel your pain, I do!!! Glad the nice young man saved some of your preciouses.
Post a Comment